How to use MTR — diagnosing network issues
MTR combines ping and traceroute to show exactly where packet loss happens — your Wi-Fi, your ISP or the server. How to run it on Windows, macOS and Linux.
MTR is a diagnostic tool that combines ping and traceroute. It maps every hop between you and a destination and tracks packet loss over time, so you can see exactly where a connection is failing — your local Wi-Fi, your ISP, an intermediate network or the server itself.
When you report lag or a connection problem, an MTR report from your side is the single most useful thing you can attach to a ticket.
1. Run MTR on Windows (WinMTR)
Windows needs a free tool called WinMTR.
- Download WinMTR.
- Right-click the app and choose Run as administrator.
- In the Host box, type your server IP or domain (e.g.
37.202.197.1). - Click Start and let it run for 5–10 minutes.
- Click Stop, then Copy Text to clipboard (or take a screenshot of WinMTR).
- Paste the results into your support ticket.
2. Run MTR on macOS or Linux
You can run MTR straight from the Terminal.
- Open your Terminal app.
- Type the following command and press Enter:
sudo mtr <IP>(Example: sudo mtr 1.1.1.1)
- Enter your computer password if prompted (typing stays invisible — that's normal).
- Let it run for about 5 minutes.
- Take a screenshot or copy the text output and send it to us.
How to read the result
A little loss on a single middle hop that recovers afterwards is usually harmless (rate-limited routers). Loss that starts at one hop and continues to the destination points to the real problem. If the loss only shows at the final hop (your server), open a ticket with the report; if it starts on an early hop inside your own ISP, the issue is on your side of the network.
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