Terms
of Use

This website is operated by the Fusiora OÜ team. Throughout the site, the terms "Fusiora", "we", "us" and "our" refer to Fusiora OÜ. We provide this website, including all information, tools and services available to you, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our website and/or purchasing something from us, you participate in our "service" and agree to the following terms and conditions; "Terms of Service", "Terms", "Cookies", "Privacy Policy", "Return Policy". These terms of service apply to all users of the website, including browsers, suppliers, customers, merchants, and/or content contributors.

Please read these terms of service carefully before accessing or using our website. By accessing or using any part of the site, you are agreeing to the terms of service. If you do not agree to all of the terms and conditions of this agreement, then you should not access the site or use any of the services.

Any new features or tools added to the current store will also be subject to the Terms of Service. We reserve the right to update, change or replace any part of the Terms of Service by posting updates on our website. It is your responsibility to check this page periodically for changes.

Remember that Fusiora reserves its right of admission and that any penalties will be applied globally across our network.

Below, you will be able to see the data of the legal owner of this website.

• Main domain name: fusiora.com
• Company ID: 16994706
• Address: Harju maakond, Tallinn, Kesklinna linnaosa, Tornimäe tn 5, 10145, Estonia.
• VAT ID: EE102745315
• Website activity: distribution of free and/or paid content related to video games, advertising display, digital services and affiliate product recommendation.
• E-mail: info@fusiora.com

By using this website, you represent that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any of your minor dependents to use this website.

You may not use our products for any illegal or unauthorized purpose. You also may not, in the use of the service, violate any laws in your jurisdiction (including but not limited to copyright laws) of any member country of the European Union.

You must not transmit worms, viruses or any code of a destructive or malicious nature.

Failure to comply with or breach of any of these terms will result in immediate termination of all your services.

Fusiora OÜ commercialises a catalogue of hosting, infrastructure and professional services, which may be updated, expanded or discontinued at any time. As of the date of this document, the offering includes:

• Web Hosting — shared and managed web hosting for websites and web applications.
• Cloud Hosting — virtualised cloud instances with elastic resources.
• VPS Hosting — KVM-based virtual private servers.
• Mail Hosting — managed email hosting and associated infrastructure.
• Dedicated Servers — bare-metal servers with dedicated resources.
• Remote DDoS Protection — remote filtering and mitigation of volumetric and application-layer attacks for third-party infrastructure.
• IT Consulting — advisory, implementation and managed IT services.
• Game Hosting — game server hosting optimised for multiplayer video games.
• Domain Names — registration, transfer and management of domain names.

Each service has its own technical specifications, pricing, minimum commitment and service-level terms, displayed on the corresponding product page at the time of purchase and forming an integral part of this agreement.

A. We reserve the right to refuse service to anyone for any reason at any time without notice.

B. You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer. Any processing of personal data will comply with the GDPR.

C. You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the service without express written permission from us.

D. The headings used in this agreement are for convenience only and do not limit or affect these terms.

A. Promotional codes and discounts are subject to the specific conditions displayed at the time of the promotion, including eligibility, validity period, qualifying products, stackability and maximum uses per customer, account or household. Codes are limited to a single use per customer unless otherwise stated; any attempt to circumvent these limits through multiple accounts, fragmented orders or shared codes may result in order cancellation without refund and revocation of future eligibility.

B. Promotions are not retroactive. Discounts apply only to orders placed while the promotion is active and do not modify the price of services already purchased, renewed or invoiced at their standard price prior to the promotion start date.

C. When a promotional price is applied to a recurring service, it is valid for the initial billing cycle only, unless the promotion expressly states otherwise. Upon expiration, termination or discontinuation of the promotion, the service will automatically revert to its standard list price at the next renewal, and the customer authorizes the corresponding price adjustment. We reserve the right to modify, suspend or cancel any promotion at any time without prior notice; such cancellation does not affect orders already completed under its terms.

D. Promotional discounts are not combinable with other active discounts, account credits or loyalty benefits unless expressly stated. Where a refund applies to an order paid with a promotional code, the refund will be calculated on the final amount actually paid after applying the discount — the promotional benefit itself is not refundable in cash or credit, and the used code will not be reissued.

We shall not be liable if the information available on this website is not accurate, complete or current. The material on this website is provided for general information only and should not be relied upon as the sole basis for making decisions. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information, which is not necessarily current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information. You agree that it is your responsibility to monitor changes to our website.

A. Prices of our products are subject to change without notice.

B. We reserve the right to modify or discontinue the service (or any part of the content) at any time without notice. To the extent possible, we will attempt to notify the customer by any means of contact provided.

C. We will not be liable to you or any third party for any modification, price change, suspension or discontinuance of service.

Certain products or services may be available exclusively online through the Website. These products or services may have limited quantities and may be subject to return or exchange according to our return policy only.

We have made every effort to display the colors and images of our products as accurately as possible. We cannot guarantee that your computer monitor will display colors accurately.

We reserve the right to limit sales of our products or services to any person, geographic region or jurisdiction on a case-by-case basis. All product descriptions or product prices are subject to change at any time without notice. We reserve the right to discontinue any product at any time.

We do not warrant that the quality of products, services, information or other material purchased or obtained by you will meet your expectations, or that any errors in service will be corrected.

We reserve the right to refuse any order you place with us. We may, at our discretion, limit or cancel quantities purchased per person, per household, or per order.

In the event we make a change to or cancel a service, we may attempt to notify you via email, billing address and/or phone number provided at the time the order was placed.

You agree to provide current, complete and accurate purchase and account information for all purchases. If you use false or inaccurate information, we may suspend your account until identity verification is complete. Any such request will be handled in accordance with applicable data protection laws under the GDPR.

We may, at our sole discretion, request identity verification (KYC) from any customer before or after the activation of any service for purposes of fraud prevention, sanctions screening, anti-money-laundering compliance or any other regulatory obligation. Where such verification is requested, we may suspend the service and withhold provisioning or renewal until the verification is satisfactorily completed. Failure to provide the requested documentation within a reasonable deadline may result in the termination of the account, with remaining balances handled in accordance with our Refund Policy and applicable EU data protection law.

We may provide you with access to third party tools that we do not monitor and over which we have no control or input.

You acknowledge and agree that we provide access to such tools on an "as is" and "as available" basis without warranties of any kind. We shall have no liability arising out of your use of tools provided by third parties.

Any use you make of optional tools offered through the website is at your own risk and discretion.

We may also, in the future, offer new services and/or features through the Website. These new features and/or services will also be subject to these terms.

A. Certain content, products and services available may include material from third parties.

B. Third party links on this website may redirect to third party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of any third-party material or websites.

C. We are not liable for any damages or injury related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with third party websites.

If you send us submissions or comments, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate or otherwise use any comments you have submitted. We have no obligation to (1) keep Comments confidential; (2) pay compensation for Comments; or (3) respond to Comments.

We may, but have no obligation to, monitor, edit or remove content that we deem to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or objectionable.

You agree that your comments will not violate any third party rights. You are solely responsible for the comments you make and their accuracy.

Your submission of personal information through the Site is governed by our Privacy Policy.

From time to time there may be information on our site that contains typographical errors, inaccuracies or omissions. We reserve the right to correct any errors and to change or update information or cancel orders at any time without notice.

We undertake no obligation to update, correct or clarify any information on the service, except as required by law.

If a pricing error is evident and unmistakable and could have reasonably been recognized as a mispricing, we reserve the right not to fulfill the order at that price, in accordance with EU consumer protection law.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the Site or its content:

1. For any unlawful purpose;
2. To solicit others to perform or participate in unlawful acts;
3. To violate any regulations, rules, international, federal, provincial or state laws, or local ordinances;
4. To infringe or violate our or any third party's intellectual property rights;
5. To harass, abuse, insult, harm, defame, libel, slander, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability;
6. To present false or misleading information;
7. To upload or transmit viruses or any other malicious code;
8. To collect or track personal information from others;
9. To generate spam, phish, pharm, pretext, spider, crawl, or scrape;
10. For any obscene or immoral purpose; or
11. To interfere with or circumvent the security features of the service.

We reserve the right to suspend your use of the service for violating any of the prohibited use items.

A. We do not warrant or guarantee that your use of our service will be uninterrupted, timely, secure or error-free.

B. We do not warrant that the results obtained from the use of the service will be accurate or reliable.

C. You agree that from time to time we may remove the service for indefinite periods or cancel the service at any time without notice.

D. You expressly agree that use of the service is at your own risk. The service is provided "as is" and "as available" without any representations, warranties or conditions of any kind.

E. In no event shall Fusiora, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers or licensors be liable for any direct, indirect, incidental, punitive, special or consequential damages of any kind, even if advised of their possibility. In jurisdictions that do not allow such exclusion, our liability shall be limited to the maximum extent permitted by law.

Nothing in this section shall limit or exclude any rights you have as a consumer under applicable Estonian or European Union consumer protection laws.

A. You agree to make full payment for contracted services prior to delivery. Invoices are generated 7 days prior to the due date. Automatic renewals are only enabled with your prior and explicit consent.

B. Credit and debit card processing is handled by a third party vendor responsible for ensuring correct payments and tax compliance.

C. Some payment methods may be subject to additional fees or transaction-related charges.

D. If you do not renew by the expiration date, you will have a 72-hour grace period. After that, the service will be suspended. After 7 days, the service will be permanently terminated.

E. Payments by bank transfer may take up to 72 business hours to process. Delivery will be delayed until payment is validated.

F. We will not be responsible for suspension or elimination of services due to non-payment. Additional late payment charges may apply.

A. Orders are delivered Monday to Friday only. No deliveries take place from Friday at 16:00 UTC through Sunday inclusive; orders placed during that period will be processed from the following Monday.

B. Depending on the product, delivery may take up to 24 hours from payment confirmation, although it is usually completed sooner.

C. These timeframes are indicative and non-binding: logistical or technical incidents may delay delivery beyond the stated times without this creating any liability for Fusiora OÜ.

A. By creating an account and completing checkout, the customer expressly requests the immediate activation of the service and acknowledges that, in accordance with Articles 16(a) and 16(m) of Directive 2011/83/EU, such express prior consent — recorded electronically upon acceptance of these Terms of Service via the registration form — causes the right of withdrawal to be lost once the service has been fully provisioned. The customer's electronic signature, IP address, timestamp, user-agent and acceptance log are stored as proof of this consent.

B. Where the customer exercises the right of withdrawal while the service is already partially executed, the customer shall pay an amount proportional to the use of the service up to the moment of withdrawal, calculated on the basis of the total contractual price, in line with Article 14(3) of Directive 2011/83/EU. The proportional amount includes, without limitation, bandwidth consumed, CPU-hours, IP allocations, licence fees and any third-party costs already incurred.

C. One-time setup fees, provisioning fees, third-party licence costs, domain registration fees and any other charges representing services or resources that are not economically reversible shall remain non-refundable even within the 14-day withdrawal window. These items will be clearly disclosed at checkout.

D. Satisfaction refunds are limited to one per customer, household, payment method and device during the lifetime of the account. Additional withdrawal requests beyond this limit shall be evaluated at our discretion and may be denied where usage patterns indicate abuse of the withdrawal right.

E. The right of withdrawal must be exercised in good faith. Behaviour suggesting a premeditated cycle of purchase-and-refund, mass orders aimed at maximising free service consumption, creation of multiple accounts, fragmented transactions, or coordinated requests across identifiers may be refused under the general prohibition of abuse of right. Violations may also be reported to industry fraud-prevention networks such as FraudRecord.

A. You may submit a cancellation request for any active service associated with you.

B. When you cancel a service, it will cease to be active on the commitment end date and no earlier.

C. We are not responsible for any charges from your payment processor. You must cancel with your payment processor any active subscription related to the service.

D. Unless you notify us that you wish to cancel, all services will be billed on an ongoing basis.

E. If you wish to remove an active cancellation, you must notify our team by official means of communication.

A. All our products are offered 'as is' described on our website. However, they are subject to correct use.

B. Services are intended for hosting, connectivity, email, security, consultancy and related IT purposes as described on our website. Each product has its own specification and permitted workloads; we do not guarantee compatibility with uses outside the product description.

C. Bandwidth is unlimited on all our services, unless otherwise stated. However, we reserve the right to restrict any connection if we believe it is being used inappropriately, including deliberately overloading the network or DDoS/DoS attacks.

D. Misuse of service resources with the intent to overload them is not considered legitimate. Any activity not aligned with the original purpose of the service may be prohibited.

A. We commit to providing any legally requested information to competent authorities of the European Union or its partner states, only upon valid and lawful court order. Such disclosures will follow the principles of necessity, proportionality, and data minimization as required by the GDPR and relevant Estonian legislation.

B. Any pirated content reported by its original author will be attempted to be removed from our servers. Sanctions will also be applied to customers who attempt against a healthy and piracy-free ecosystem.

A. Customer support hours for each department are publicly available on our website. Outside these hours, we reserve the right not to provide support.

B. Daily statistics on our website show average response times, but this does not guarantee that all requests will be handled within that timeframe.

C. We reserve the right to restrict access to support in case of inappropriate use or abuse.

D. We offer additional services with priority support, which means customers with this service will receive attention before those without, irrespective of incident timing.

A. If an invoice is not paid by its due date, the service will be automatically suspended after 3 days of non-payment. During this suspension period, the service remains provisioned but is not accessible to the client.

B. After 7 days of non-payment, the service and all associated data will be permanently terminated and deleted from our systems, including any backups. Recovery after this point is not possible.

C. It is the client's sole responsibility to maintain off-site backups of their data. Fusiora OÜ assumes no liability for data loss resulting from non-payment or service termination.

D. Services terminated due to violations of our Acceptable Use Policy, fraud or lawful requirements may have their data retained for up to 365 days for compliance and legal disclosure purposes.

A. This agreement shall be governed by and construed in accordance with the laws of the Republic of Estonia, without regard to its conflict of law provisions, including in particular the Law of Obligations Act (Võlaõigusseadus), the Consumer Protection Act (Tarbijakaitseseadus) and the Information Society Services Act (Infoühiskonna teenuse seadus).

B. Any dispute arising out of or in connection with these terms shall be submitted to the exclusive jurisdiction of the Harju County Court (Harju Maakohus), Tallinn, Estonia. Nothing in this clause shall deprive consumers domiciled in the European Union of the protection afforded by mandatory rules of the law of their country of habitual residence, nor of the right to bring proceedings in the courts of their own domicile under Articles 17–18 of Regulation (EU) No 1215/2012 (Brussels I bis).

C. The authoritative language of this agreement is English; for consumers residing in Estonia, the Estonian version shall prevail in case of discrepancy, in accordance with the Language Act (Keeleseadus).

A. Before initiating any judicial proceeding, the customer agrees to first contact Fusiora OÜ at info@fusiora.com to seek an amicable resolution. We will respond within a maximum of 30 calendar days.

B. The European Commission's Online Dispute Resolution (ODR) platform previously available at ec.europa.eu/consumers/odr has been discontinued as of 20 July 2025 pursuant to Regulation (EU) 2024/3228, which repealed Regulation (EU) No 524/2013. EU consumers should refer to paragraph C for alternative out-of-court dispute resolution options.

C. Estonian consumers may additionally submit complaints to the Consumer Disputes Committee (Tarbijavaidluste komisjon) of the Consumer Protection and Technical Regulatory Authority (TTJA), available at komisjon.ee. Fusiora OÜ is not obliged nor committed to use alternative dispute resolution bodies to resolve consumer disputes.

A. Single Points of Contact (Arts. 11 and 12 DSA). In accordance with Regulation (EU) 2022/2065, Fusiora OÜ designates the following single points of contact for direct communication: (i) for authorities of Member States, the European Commission and the European Board for Digital Services — info@fusiora.com; (ii) for recipients of the service — info@fusiora.com. Official communications may be submitted in English or Estonian.

B. Notice & Action (Art. 16 DSA). Any person or entity may notify the presence of allegedly illegal content hosted through our services by sending a notice to abuse@fusiora.com. The notice must include: (i) a sufficiently substantiated explanation of the reasons why the content is considered illegal; (ii) a clear indication of the exact electronic location (URL/IP address); (iii) the name and email of the notifier, unless the notice concerns offences referred to in Articles 3 to 7 of Directive 2011/93/EU; and (iv) a statement of good faith that the information provided is accurate and complete. We acknowledge receipt without undue delay and process each notice in a timely, diligent, non-arbitrary and objective manner.

C. Statement of Reasons (Art. 17 DSA). Whenever we restrict access to, suspend or terminate a service or specific content on the ground that such information constitutes illegal content or is incompatible with our Terms, the affected recipient will receive a clear and specific statement of reasons, including the facts and circumstances, the legal ground (where applicable), the duration of the restriction, any use of automated means in the decision, and the means of redress available.

D. Internal Complaint-Handling (Art. 20 DSA). Recipients affected by a decision under paragraph C may submit a free-of-charge internal complaint within 6 months of the decision, addressed to info@fusiora.com. Complaints are handled in a timely, non-discriminatory, diligent and non-arbitrary manner, and reviewed by qualified personnel not involved in the original decision. Recipients retain the right to choose a certified out-of-court dispute settlement body under Article 21 DSA and to lodge a complaint with the competent Digital Services Coordinator (in Estonia: Tarbijakaitse ja Tehnilise Järelevalve Amet — TTJA).

E. Transparency (Art. 15 DSA). Fusiora OÜ publishes an annual transparency report covering content moderation activities, orders received from authorities and complaints handled under paragraph D.

If any provision of this agreement is deemed illegal, void or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

The invalid provision shall be interpreted, to the extent permissible, in a manner that reflects the original intent of both parties. The parties agree to replace any invalid or unenforceable provision with a valid and enforceable one that closely aligns with the original intent and purpose.