Billing & Payments
How to request a refund
Process and conditions to request a refund under our 14-day policy.
Apr 8, 20261 min readreembolsorefundpolítica
We apply a 14-day refund policy on most services. See Refund Policy for exceptions (domains, licenses, additional IPs).
Steps
- Open a ticket from the client area under the Billing category.
- Provide the invoice number and reason.
- The finance team replies within 24–48 h.
Refund time
Once approved, the refund is issued to the original method: card 3–10 days, PayPal 1–3 days, crypto same day.
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